Frequently Asked Questions
Listed below are some of the questions we get most about our customer feedback and online review platform. These FAQs cover many high-level questions. If you are seeking detailed specifics about our platform or features, please see give us a call at (888) 649-1923 and we’ll be happy to walk you through an online screenshare demo. You’ll be impressed… We Guarantee It!
You enter your customers name, email and/or mobile phone into our app and the system sends and email or text to your customer, asking a simple sentiment question. If the answer is positive they’re given a choice of 1 to 4 popular review sites where they can write their review. If they give your business less than a 4-star rating or a negative sentiment answer, they’re directed to a private page where they can provide feedback on their experience. This gives you an opportunity to address your customer’s concern before they leave a bad review on the Internet.
The intent of this feature is to give you an opportunity to address your customers’ concerns BEFORE they write about their experience on the Internet. Quite often this process can convert an unhappy customer to a cheerleader for your company.
Immediately after your customer submits their review, the system sends you an email showing you how they responded. You can also cc this email to the employee who served them and even respond from your back-office dashboard.
ViewPoint can be used for “any” type of business that can benefit from a consistent process for generating, capturing, and responding to customer feedback so they can create a perpetual cycle of customer engagement and service improvement.
Our Platform is designed to allow a small business (or an agency working on their behalf) easily implement a best practice customer feedback/review management process.
The system automatically solicits and tracks feedback, filters potential bad reviews, streams reviews from across the internet to your website and makes it fast and easy for happy customers to leave online reviews for your business.
There are numerous benefits, but here’s what most of our subscribers feel are the top 3:
#1 Get better search results: The more reviews and testimonials you get, the better your search results become. Which leads to more customers and more reviews.
#2 Capture feedback: The system facilitates a dialogue with customers so you can build on your strengths, catch problems early, and constantly improve your service.
#3 Generate word-of-mouth: ViewPoint helps you generate marketable testimonials, and other word- of-mouth feedback that leads to repeat and referral business.
A website is not required as all the online reviews you acquire are posted on the online review websites and directories such as Google, Yahoo, Yelp, City Search and many, many others.
We provide everything you need including a feedback page and email forms to communicate with your customers right away – even without a website.
However, we encourage every business owner to have a website. Our system allows you to stream customer reviews from across the web directly on your website, and even allow your website to be used for generating new reviews.
We use the Google friendly Schema.org format to display your selected reviews and testimonials, which are indexed as new and unique content for your site and our streaming functionality works on all types of websites including HTML, PHP, Drupal, Joomla, WordPress and more.
Our templates are fully responsive so they look and work perfect on any devise – desktop, laptop, tablet and smartphones. And works equally well on any Mac and PC browser such as Internet Explorer, Safari, Chrome and Firefox etc.
Absolutely not. There are no hidden fees, contracts, locks or termination fees. Your account is billed monthly and you can cancel at any time.
We won’t hold your reviews and data hostage either — You can export all your customers and reviews at any time.
The Viewpoint system is a fully automated solution and for many businesses only requires about 15 to 30 minutes of work each week or less depending on many factors and settings you utilize.
You can take advantage of several automated features, such as automatically send and receive feedback emails and alerts. Automatically approve positive reviews to show on the web, while hiding negative ones. As well as automated follow up and reminder emails to just name a few.
Absolutely. All the reviews streamed to your site is perfectly formatted for Google and Bing. It is marked up in the Schema.org review format, a rich-snippet format that Google and Bing recognizes. Although not guaranteed, it isn’t unusual to see your website review pages get enough page rank to display the review “stars” in the Google search results.
Yes. The system allows you to create a login for other members of your team. Owners, managers, consultants, service staff can have their own login so that they can access their Customer Dashboard, send out Feedback Requests, and get email notifications.
You select the search engines and review websites where you want your customers to leave a review for your business. Sites like Google Plus, Yelp, Citysearch, Merchant Circle, Facebook, Travelocity along with many more. We recommend allowing your customers to choose from 3 or four review site. Ultimately, it’s more beneficial to have 5-star reviews everywhere your customers look for the products and/or services you offer.
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